Terms & Conditions

1. Interpretation

In these Terms and Conditions the following words have the following meanings:

  • "The Company" means All Things Promotional Ltd.
  • “Contract" - the agreements between All Things Promotional Ltd and the Purchaser for the purchase of the Goods and incorporating these terms and conditions and any special conditions detailed in the Order or on the Website.
  • "Goods" means the goods to be supplied or procured by All Things Promotional Ltd and purchased by the Purchaser on the terms of the Contract.
  • "Order" means the purchase order containing details relating to the Goods and Contract.
  • "The Purchaser" means the person, firm, company or other organisation purchasing the Goods from All Things Promotional Ltd.

2. General

2.1 All Things Promotional Ltd do business upon and subject to these general conditions which will be deemed to be incorporated into all Contracts between All Things Promotional Ltd and the Purchasers to the exclusion of any other terms and conditions of the Purchasers.

2.2 A quotation shall only constitute an invitation to treat. All Orders are subject to acceptance by All Things Promotional Ltd, the Purchasers acceptance of delivery of said acknowledgement of Orders shall be deemed to include acceptance of these general conditions

2.3 Telephone Orders must be confirmed in writing by letter or email. No responsibility will be accepted if this is not done.

2.4 All Things Promotional Ltd cannot guarantee that the Goods will be exactly the same as previously supplied. Samples are available on request to check for size, materials etc.

3. Contract

All illustrations contained in All Things Promotional Ltd brochures, catalogues, advertisements or price lists are approximate only and are intended merely to give a general idea of the Goods described therein and shall not form part of the contract.

These terms and Conditions apply to all purchases of Goods from All Things Promotional Ltd whether it's Website, by telesales, e-mail or otherwise.

Orders will not be processed by All Things Promotional Ltd until they have received a signed copy of the Order form, Artwork Approval Form, and full payment for the Order unless otherwise agreed with All Things Promotional Ltd.

4. Waiver

Failure by All Things Promotional Ltd at any time to enforce any of the provisions of these general conditions shall not be construed as waiver by All Things Promotional Ltd of such provisions or in any way affect the validity of these general conditions.

5. Prices

All prices shall be as per All Things Promotional Ltd price list current at the date of this dispatch and all prices are exclusive of VAT. All prices are subject to increase without notice owing to circumstances beyond All Things Promotional Ltd control

6. Origination

All blocks, dies and screens required for printing will incur additional costs.

7. Artwork

All artwork including reductions, enlargements and touching up will be chargeable. Minimum artwork charge: £15

8. Variation in quantity

All Things Promotional Ltd shall use all reasonable endeavours to deliver the Goods ordered and detailed in the Order but there shall be allowed a variation of up to ten per cent (10%) in the quantity of the Goods per Order. In the event of such variation All Things Promotional Ltd reserves the right to increase or decrease the price accordingly.

9. Liability

9.1 The Purchasers shall be responsible for the Goods being suitable in every way for the purpose for which they are intended to use them and no warranty, condition or representation is given by All Things Promotional Ltd as to the fitness of any Goods for any particular purpose.

9.2 In the event that All Things Promotional Ltd is prevented from carrying out it's obligations under a Contract for sale as a result of any cause beyond its control, such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and failure by third parties to deliver goods, All Things Promotional Ltd shall be relieved of its obligations and liabilities under such Contract for sale for as long as such fulfilment is prevented.

9.3 Any liability of All Things Promotional Ltd to the Purchasers shall be limited in total to the price of the Goods.

9.4 In the event of incorrect or faulty Goods supplied, credit will only be given if the entire consignment is returned.

10. Samples

Samples can be sent on approval and charged for unless returned in good condition within 14 days.

11. Terms of payment

Non-account customers, proforma payment required for first 3 orders. Credit Terms (subject to approval) 30 days unless specified. Payment can be received by Bank Transfer

12. Delivery

Any time or date given for delivery of the Goods whether specified in the Order or otherwise given by All Things Promotional Ltd shall be taken as an estimate made in good faith but shall not be binding upon the Company as a term of the Contract or otherwise. Time of delivery is not of the essence for the purposes of the Contract and All Things Promotional Ltd will not be liable for any loss or damage sustained by the Purchaser in consequence of any failure to deliver within such time or by such date or in consequence of the delay howsoever caused.

13. Notice of non-delivery, shortage or damaged goods

The Purchasers shall inspect all Goods immediately upon delivery and shall within seven days from delivery notify All Things Promotional Ltd of any matter or thing by reason of which they may allege that the Goods are not in accordance with the Contract. If the Purchasers shall fail to give such notice within such period it shall conclusively be determined that the Goods are as to quality, number, weight, volume and in all respects in accordance with the contract and that the Purchasers have accepted them. The Purchasers shall have no right to reject the goods, but shall be bound to pay for the same accordingly. Goods damaged in transit should not be accepted from the carrier and no credit will be given for or replacements made of Goods accepted from the carrier in a damaged condition. Non delivery by any carrier must be notified to All Things Promotional Ltd in writing within 14 days.

Goods are only returnable with our expressed agreement. Goods will not be accepted back without prior agreement.

14. Cancellations

All cancellations must be notified in writing. Charges will be made for all work done or materials bought.

15. Printing

Unless otherwise specified printing colour, size and position will be at our discretion even on repeat orders. Where Pantone colour matches are requested, a 100% match cannot be guaranteed. We reserve the right to use your logo or advertisement in our brochures unless otherwise instructed in writing.

16. Repeat orders

The onus is on the Purchaser to ensure that the Company has all the correct details from previous Orders.

17. Product specification

We reserve the right to alter design, material and product specification of any product without notice.

18. Refunds (samples)

For purchased sample items we offer a replacement or full refund if you receive a defective or broken item. The purchaser should return the item to us as soon as possible. Please contact us immediately if you have a problem in this regard.

19. Complaints

All Things Promotional Ltd aim to provide all of our customers with the highest possible level of service and provide an expert level of guidance when looking to purchase promotional merchandise. Promotional merchandise covers a wide range of products and services and, as with any business, we are aware that problems can occur. When issues do come up, we will endeavour to resolve the complaint as quickly and amicably as possible.

This document will outline how to register a complaint and the processes we go through once a complaint has been received.

Contacting All Things Promotional Ltd

To log a complaint about an order or experience, in the first instance please contact our Order Management Team:

Telephone: 07307 848925

Email: – please lead your email subject line with “Complaint”

Complaints Procedure:

When contacting us, please provide us with as much information relating to your complaint as possible including:

  • Company name and contact information for correspondence relating to the complaint.
  • Nature of the complaint.
  • Any order or purchase order numbers and references relating to the complaint.

When we receive your complaint we confirm that we have received your complaint and that we are investigating the issue.

We will aim to resolve your issue as soon as it is received, however if the issue requires either further internal discussion, or conversation with a supplier or manufacturer, it can take longer.

We aim to resolve all complaints within an absolute maximum of 30 days but some issues that may involve international manufacturers or shipments can take longer to resolve.


Our Order Manager has been trained to help you to resolve most of the common complaints that may arise and will aim to give you the resolution you are looking for.